Luxury Hotels in Assam

Terms & Conditions

Refund and Cancellation Policy

Please make advance reservations via telephone or book online to assure room availability.

A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.

Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken).

All rates are subject to 18% GST

Occupancy:

Normal occupancy is two people per room. Additional person (if room size permits) is extra chargeable.

Deposit:

To confirm your reservations, a deposit equal to a minimum of one night’s room rate, or 50% of the entire stay’s Whichever is more is must for confirm reservation. We accept American Express, Maestro, Visa and MasterCard. For alternate arrangements, please contact the Hotel.

For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.

Cancellation and Early Checkout Policy:

Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked. If unsure of the policy, contact the hotel for clarification.

Refund Policy:
  • Cancellations made more than 7 days in advance but less than 15 days will incur a cancellation charge of 1 night’s tariff.
  • No shows and cancellations made 0 to 7 days in advance will incur 100% charge of the booking.
  • In case of a full refund on cancellation, there will be a deduction of approximately 10% as payment processing charges.
Check In:

Normal check in time is 1:00 – 6:00 p.m. For late arrivals, please call for instructions on the procedure for arrival after 6 pm.

Check-out is at 12 Noon.

Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional Rs.750

Modification:

We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees as a result of the late modification of Rs.500

Children and Infants:

Child (2-5 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast till 4 years is complimentary and above that normal menu charges will be applied.

In case that you require the extra bed for your child (2-5 years old), the third person’s rate applies which you have to select “3 adults” instead of 2 adults and 1 child in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise. Costs for infants can be requested, subject to availability.

Non-arrival to the Hotel (No Show):

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

Shorten Stay (Early check-out):

Shorten stay is subject to whole period charge whether or not you stay the whole period.

If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.

Special Request:

Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.

In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.